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Privacy Policy

Privacy policy

At Heritage Experiences, we are committed to protecting the privacy and security of our guests, clients, and partners. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, whether booking a journey, browsing our website, or communicating with our team.

1. Information We Collect

  • Personal Information:  Name, email address, phone number, billing details, and travel preferences.
  • Booking Information:  Itinerary details, accommodation choices, and special requests.
  • Technical Data:  IP address, browser type, device information, and cookies for analytics.
  • Communications:  Emails, messages, or feedback you provide to us.

2. How We Use Your Information

  • To deliver personalized travel experiences and itineraries.
  • To process bookings and payments securely.
  • To communicate updates, confirmations, and tailored offers.
  • To improve our services, website performance, and customer support.
  • To comply with legal and regulatory requirements.

    • 3. Sharing of Information

  • We may share data with trusted service providers (hotels, airlines, guides) strictly for fulfilling your travel arrangements.
  • We do not sell or rent your personal information.
  • Information may be disclosed if required by law or to protect our rights.

    • 4. Data Security

  • We use SSL encryption and industry‑standard safeguards.
  • Access to personal data is restricted to authorized staff.
  • While we strive for maximum protection, no online system is 100% secure.

    • 5. Your Rights

    • Request access to your personal data.
    • Ask for corrections or deletion.
    • Opt out of marketing communications.
    • Withdraw consent for data processing at any time.

    6. Cookies & Tracking

    • We use cookies to enhance browsing, remember preferences, and analyze site traffic.
    • You can disable cookies in your browser settings, though some features may not function properly.

    7. Contact Us

    For privacy concerns, please contact:
    📧 travel@heritageexperiences.co.uk